40 hours
System setup & configuration
Prepare equipment, assemble components and configure operating systems, drivers, software and peripherals.
- Hardware preparation
- OS and application installation
- User and device configuration
SKM · IT-020-3
Computer Systems Operation — Level 3
Build a practical foundation in configuring, maintaining and troubleshooting computers, servers and networks—while learning how to support real users clearly and professionally.
FeeRM5,500
Duration1+ year
QualificationSKM Level 3
Programme codeIT-020-3
Curriculum
Six practical competency areas
The programme progresses from individual workstations to servers, networks and specialised systems. Each area combines instructor guidance, practical activity and documented evidence.
35 hours
System maintenance
Keep computer systems stable through preventive care, updates, performance checks and clear records.
- Maintenance schedules
- Security and software updates
- Service documentation
45 hours
Repair & diagnostics
Use a structured process to identify faults, confirm causes and restore hardware or software operation.
- Fault isolation
- Parts replacement
- Testing after repair
50 hours
Server installation & administration
Install a server environment and support users, access, shared resources and core services.
- Server installation
- Accounts and permissions
- Basic service administration
40 hours
Network connectivity
Connect devices, configure network settings and troubleshoot common access or communication issues.
- LAN and IP configuration
- Connectivity tests
- Network problem-solving
30 hours
Specialised systems & applications
Apply support techniques to peripherals, mobile devices and other specialised computer applications.
- Peripheral support
- Mobile software maintenance
- Application-focused troubleshooting
Hours shown are the current representative module breakdown used in the downloaded programme materials. Intake delivery and assessment schedules may vary.
How you learn
Use the ITPA workbook to turn instructions into evidence.
Students work through academy-developed practical exercises, record what they observed and explain the decisions they made. This develops both technical ability and the documentation habits needed in IT support.
- Follow guided setup, maintenance and troubleshooting tasks
- Record test results and corrective actions
- Review practical work with an instructor
- Build organised evidence for revision and assessment
Practical work cycle
Learn a process you can repeat at work
1
Understand the request
Ask useful questions, identify the user’s need and prepare the right tools.
2
Perform the task
Configure, maintain or repair the system using a safe sequence.
3
Test the result
Confirm that the system works and that the original problem is resolved.
4
Document & explain
Record the work and communicate the outcome in clear language.
Level 3 outcomes
What you will be ready to contribute
Workstation support
Prepare computers, install software and assist users with routine technical needs.
Structured troubleshooting
Diagnose faults systematically instead of relying on guesswork.
Entry-level infrastructure support
Assist with servers, accounts, network connectivity and technical documentation.
Next step
Continue from operation into administration
Begin working
Explore roles such as junior IT support, computer technician, service technician or network-support assistant.
Progress to DKM Level 4
Build advanced server, network, security, maintenance and IT-management capability.
Explore Level 4Job titles and entry requirements vary by employer. Practical competence, communication and continued learning all matter.
Start Level 3
Turn your interest in computers into practical capability.
Ask about the next intake, eligibility and monthly payment options.