Suitable participants
Who should attend
- Leaders
- Managers
- Supervisors
- Cross-functional teams
- Employees working with customers or colleagues
Leadership communication
Advanced Communication Skills
Communicate with greater clarity and build stronger workplace relationships based on trust, respect and practical interpersonal strategies.
Published feeRM800
Duration1 day
Published feeRM800
Duration1 day
DeliveryInterpersonal skills workshop
FundingHRD Corp claimable
Course objectives
What this course is designed to achieve
Effective interpersonal skills help leaders and teams establish trust, respect and a positive working environment. This course focuses on communication practices that strengthen connection and support shared goals.
Participants examine interpersonal strategies and conflict solutions that can be applied in day-to-day workplace relationships.
Course fit and results
Who should attend and what they will learn
Learning outcomes
After completing the course
- Understand communication fundamentals
- Identify more than ten interpersonal strategies
- Identify conflict solutions
- Build trust and respect
- Communicate with greater confidence
Detailed syllabus
Course outline
The learning areas below are carried over from ITPA’s existing course information and organised for easier review.
Section 1
Core learning areas
- Communication fundamentals
- Interpersonal strategies
- Trust and respect at work
- Listening and clarity
- Responding to conflict
- Applying communication skills to leadership and teamwork
The legacy page publishes learning outcomes rather than a timed module schedule.
Employer enquiry
Discuss Advanced Communication Skills with ITPA.
Ask about the latest schedule, group arrangements, customisation, quotation and HRD Corp claim documentation.