Suitable participants
Who should attend
- Employees
- Supervisors
- Managers
- Team leaders
- Customer-facing staff
Emotional intelligence
Emotional Intelligence at Work
Understand emotions more clearly and use practical techniques to support a positive and productive workplace.
Published feeRM800
Duration1 day
Published feeRM800
Duration1 day
DeliveryWorkplace skills workshop
FundingHRD Corp claimable
Course objectives
What this course is designed to achieve
Emotions such as joy, anger, sadness, fear and disgust influence workplace behaviour. This course helps participants develop emotional intelligence and manage reactions more constructively.
Practical techniques focus on creating a more positive work atmosphere, strengthening relationships and contributing to better team performance.
Course fit and results
Who should attend and what they will learn
Learning outcomes
After completing the course
- Understand emotions
- Identify emotions
- Manage emotions
- Apply positive emotions at work
- Increase emotional self-awareness
- Support healthier workplace relationships
Detailed syllabus
Course outline
The learning areas below are carried over from ITPA’s existing course information and organised for easier review.
Section 1
Core learning areas
- The role of emotions at work
- Recognising emotional signals
- Self-management techniques
- Positive emotional habits
- Applying emotional intelligence to workplace interactions
The legacy page publishes learning outcomes rather than a timed module schedule.
Employer enquiry
Discuss Emotional Intelligence at Work with ITPA.
Ask about the latest schedule, group arrangements, customisation, quotation and HRD Corp claim documentation.