SKM Level 3 Computer Systems Operation

Complete Detailed Syllabus - 200+ Hours of Hands-On Training

Master computer systems from hardware assembly to server administration with our comprehensive JPK-accredited program

What You Will Master

Hardware Skills

PC Assembly, Repair, Maintenance

Software Skills

OS Installation, Configuration, Troubleshooting

Network Skills

LAN Setup, Server Administration, Security

Complete Module Breakdown

Our comprehensive curriculum covers 40+ detailed modules with practical hands-on training

Module 1: Computer System Setup & Configuration

40 Hours

1.1 Technical Support Fundamentals

Learning Outcome: Handle customer interactions professionally and manage IT inventory effectively
Customer Service in IT

Psychological theories for technical support, professional communication

Report Writing

Standard report templates, documentation standards

IT Inventory Management

Asset tagging, barcode systems, inventory databases

1.2 Software Licensing & Compliance

License Types

Identify OEM, Retail, Volume licensing

Activation & Validation

Command line license checks, activation processes

Compliance Management

EULA understanding, corporate licensing policies

1.3 Corporate Hardware Deployment

Desktop/Laptop Setup

Unboxing, assembly, BIOS configuration, OS imaging

Mobile Device Configuration

Corporate policy implementation, security setup

Network Equipment

Router/switch configuration, shared device setup

1.4 BIOS/UEFI & System Configuration

BIOS/UEFI Access

Navigation, boot order configuration

Security Settings

Password setup, feature enablement

User Account Management

Admin vs standard accounts, access rights

Module 2: Computer System Maintenance

35 Hours

2.1 Hardware Maintenance Procedures

PC & Laptop Maintenance

Visual inspection, internal cleaning, component upgrades

Mobile Device Care

Cleaning procedures, battery replacement

Peripheral Maintenance

Keyboard/mouse cleaning, replacement procedures

2.2 Software Maintenance & Optimization

Windows Optimization

Startup management, visual effects, power settings

Software Updates

Patch management, driver updates

Storage Maintenance

Disk cleanup, defragmentation, TRIM optimization

2.3 Maintenance Documentation

Checklist Creation

Monthly maintenance schedules, SOP development

Asset Management

Maintenance logging, asset register updates

Module 3: Computer System Repair & Diagnostics

45 Hours

3.1 Hardware Diagnostics

Boot Failure Diagnosis

POST analysis, component testing

Component Testing

Memory diagnostics, CPU stress tests

Storage Health

SMART status, HDD/SSD diagnostics

3.2 Software Diagnostics

Performance Issues

Slow system analysis, resource monitoring

Malware Detection

Symptom identification, removal procedures

Error Resolution

Common software errors, troubleshooting methods

3.3 Mobile Device Repair

Hardware Issues

Battery problems, component testing

Software Problems

App crashes, connectivity issues

Advanced Troubleshooting

Factory reset procedures, data recovery

Module 4: Server Installation & Administration

50 Hours

4.1 Server Hardware & Installation

Hardware Components

Server architecture, RAID configuration

Remote Management

iDRAC/IPMI setup, remote access

OS Installation

Windows Server 2012, post-install configuration

4.2 Windows Server Services

Active Directory

Domain services, user/group management

DHCP Server

Scope creation, lease management

File Services

Shared folders, permission management

4.3 Web & Database Servers

WAMP Server

Apache, MySQL, PHP installation

SQL Server

Database creation, user management

Network Services

DNS, FTP, monitoring tools

Module 5: Computer Network Connectivity

40 Hours

5.1 Network Infrastructure

LAN Setup

Cable testing, switch configuration

Wi-Fi Networks

Access point setup, security configuration

VLAN Configuration

Virtual LAN setup, inter-VLAN routing

5.2 Network Troubleshooting

Connectivity Issues

ping, tracert, packet loss analysis

IP Management

Subnetting, DHCP vs static IP

Security Setup

Firewall rules, access control

5.3 Advanced Networking

IPv6 Implementation

Dual stack configuration, testing

Network Monitoring

Resource monitoring, performance analysis

Large Network Design

500+ device planning, subnet calculation

Module 6: Specialized Systems & Applications

30 Hours

6.1 Security Systems

Access Control

Door access system installation

Biometric Systems

Face recognition setup, eLeave integration

6.2 Business Systems

POS Systems

Hardware setup, software configuration

Procurement Process

Vendor management, purchase orders

6.3 Productivity Software

Office Suites

Microsoft Office, LibreOffice

Google Workspace

Docs, Sheets, Slides, Drive

Design Tools

Canva, ProfiCAD, video editing

Tools & Technologies You'll Master

Operating Systems

Windows 10/11, Windows Server, Linux

Virtualization

VirtualBox, Hyper-V

Server Software

WAMP, SQL Server, Active Directory

Networking

pfSense, VLANs, DHCP, DNS

Productivity

Office Suite, Google Workspace

Security

Firewall Configuration, Access Control

Practical Assessments & Projects

Hands-On Projects

  • Complete PC Build & Configuration
  • Office Network Setup
  • Server Installation & Management
  • Mobile Device Support Setup
  • Security System Implementation

Assessment Methods

  • Practical Demonstrations
  • Written Tests
  • Project Documentation
  • Scenario-Based Troubleshooting
  • Industry Internship Evaluation