SKM Level 3 Computer Systems Operation
Complete Detailed Syllabus - 200+ Hours of Hands-On Training
Master computer systems from hardware assembly to server administration with our comprehensive JPK-accredited program
What You Will Master
Hardware Skills
PC Assembly, Repair, Maintenance
Software Skills
OS Installation, Configuration, Troubleshooting
Network Skills
LAN Setup, Server Administration, Security
Complete Module Breakdown
Our comprehensive curriculum covers 40+ detailed modules with practical hands-on training
Module 1: Computer System Setup & Configuration
40 Hours1.1 Technical Support Fundamentals
Learning Outcome: Handle customer interactions professionally and manage IT inventory effectively
Customer Service in IT
Psychological theories for technical support, professional communication
Report Writing
Standard report templates, documentation standards
IT Inventory Management
Asset tagging, barcode systems, inventory databases
1.2 Software Licensing & Compliance
License Types
Identify OEM, Retail, Volume licensing
Activation & Validation
Command line license checks, activation processes
Compliance Management
EULA understanding, corporate licensing policies
1.3 Corporate Hardware Deployment
Desktop/Laptop Setup
Unboxing, assembly, BIOS configuration, OS imaging
Mobile Device Configuration
Corporate policy implementation, security setup
Network Equipment
Router/switch configuration, shared device setup
1.4 BIOS/UEFI & System Configuration
BIOS/UEFI Access
Navigation, boot order configuration
Security Settings
Password setup, feature enablement
User Account Management
Admin vs standard accounts, access rights
Module 2: Computer System Maintenance
35 Hours2.1 Hardware Maintenance Procedures
PC & Laptop Maintenance
Visual inspection, internal cleaning, component upgrades
Mobile Device Care
Cleaning procedures, battery replacement
Peripheral Maintenance
Keyboard/mouse cleaning, replacement procedures
2.2 Software Maintenance & Optimization
Windows Optimization
Startup management, visual effects, power settings
Software Updates
Patch management, driver updates
Storage Maintenance
Disk cleanup, defragmentation, TRIM optimization
2.3 Maintenance Documentation
Checklist Creation
Monthly maintenance schedules, SOP development
Asset Management
Maintenance logging, asset register updates
Module 3: Computer System Repair & Diagnostics
45 Hours3.1 Hardware Diagnostics
Boot Failure Diagnosis
POST analysis, component testing
Component Testing
Memory diagnostics, CPU stress tests
Storage Health
SMART status, HDD/SSD diagnostics
3.2 Software Diagnostics
Performance Issues
Slow system analysis, resource monitoring
Malware Detection
Symptom identification, removal procedures
Error Resolution
Common software errors, troubleshooting methods
3.3 Mobile Device Repair
Hardware Issues
Battery problems, component testing
Software Problems
App crashes, connectivity issues
Advanced Troubleshooting
Factory reset procedures, data recovery
Module 4: Server Installation & Administration
50 Hours4.1 Server Hardware & Installation
Hardware Components
Server architecture, RAID configuration
Remote Management
iDRAC/IPMI setup, remote access
OS Installation
Windows Server 2012, post-install configuration
4.2 Windows Server Services
Active Directory
Domain services, user/group management
DHCP Server
Scope creation, lease management
File Services
Shared folders, permission management
4.3 Web & Database Servers
WAMP Server
Apache, MySQL, PHP installation
SQL Server
Database creation, user management
Network Services
DNS, FTP, monitoring tools
Module 5: Computer Network Connectivity
40 Hours5.1 Network Infrastructure
LAN Setup
Cable testing, switch configuration
Wi-Fi Networks
Access point setup, security configuration
VLAN Configuration
Virtual LAN setup, inter-VLAN routing
5.2 Network Troubleshooting
Connectivity Issues
ping, tracert, packet loss analysis
IP Management
Subnetting, DHCP vs static IP
Security Setup
Firewall rules, access control
5.3 Advanced Networking
IPv6 Implementation
Dual stack configuration, testing
Network Monitoring
Resource monitoring, performance analysis
Large Network Design
500+ device planning, subnet calculation
Module 6: Specialized Systems & Applications
30 Hours6.1 Security Systems
Access Control
Door access system installation
Biometric Systems
Face recognition setup, eLeave integration
6.2 Business Systems
POS Systems
Hardware setup, software configuration
Procurement Process
Vendor management, purchase orders
6.3 Productivity Software
Office Suites
Microsoft Office, LibreOffice
Google Workspace
Docs, Sheets, Slides, Drive
Design Tools
Canva, ProfiCAD, video editing
Tools & Technologies You'll Master
Operating Systems
Windows 10/11, Windows Server, Linux
Virtualization
VirtualBox, Hyper-V
Server Software
WAMP, SQL Server, Active Directory
Networking
pfSense, VLANs, DHCP, DNS
Productivity
Office Suite, Google Workspace
Security
Firewall Configuration, Access Control
Practical Assessments & Projects
Hands-On Projects
- Complete PC Build & Configuration
- Office Network Setup
- Server Installation & Management
- Mobile Device Support Setup
- Security System Implementation
Assessment Methods
- Practical Demonstrations
- Written Tests
- Project Documentation
- Scenario-Based Troubleshooting
- Industry Internship Evaluation